Your privacy and data protection are important to us
Last updated: January 1, 2025
We collect information you provide directly to us, such as when you create an account, book a tea ceremony lesson, purchase products, or contact us for support. This includes your name, email address, phone number, billing address, and payment information.
We also automatically collect certain information about your device andge of our services, including IP address, browser type, operating system, referring URLs, and pages visited.
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.
Your information helps us personalize your experience, recommend relevant tea ceremony programs, and ensure the security and integrity of our platform.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform and conducting business.
We may also disclose your information if required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. Cookies help us remember your preferences and provide personalized content.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our services.
Our platform may integrate with third-party services for payment processing, analytics, and customer support. These services have their own privacy policies, and we encourage you to review them.
We carefully select third-party partners who maintain high standards of data protection and privacy compliance.
As we operate internationally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
We comply with applicable data protection laws and regulations, including GDPR for European users and other relevant privacy frameworks.
You have the right to access, update, correct, or delete your personal information. You may also request data portability or object to certain processing activities.
To exercise these rights, please contact us using the information provided in the contact section. We will respond to your request within the timeframe required by applicable law.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.
We may send you promotional emails about our tea ceremony programs, new products, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails.
Even if you opt out of marketing communications, we may still send you transactional messages related to your bookings and account.
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parents and guardians are responsible for monitoring their children's online activities and ensuring compliance with our age restrictions.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or prominent notices on our platform.
Your continued use of our services after such modifications constitutes acceptance of the updated privacy policy.
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Email: privacy@finarwood.com
Phone: +81 3-3270-1611
Address: 1 Chome-3-9 Nihonbashimuromachi, Chuo City, Tokyo 103-0022